Refund Policy
Last updated: June 2026
Our Commitment
At GiftsDear, we handcraft every item with love and care. Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery for items that are:
- Damaged or defective upon arrival
- Significantly different from the product description
- Incorrect items sent
Due to the handmade nature of our products, we cannot accept returns for buyer’s remorse unless the listing was misleading.
How to Request a Refund
- Contact us at support@giftsdear.com within 14 days of receiving your order.
- Include your order number and photos of any damage.
- We will respond within 2–3 business days.
Refund Process
Once approved, refunds are processed within 5–7 business days to the original payment method.
Non-Refundable Items
- Custom or personalised orders
- Items returned after 14 days
- Items damaged due to misuse
Contact Us
Email: support@giftsdear.com